Ignis Heating | Privacy Policy

Privacy Policy

At Ignis Heating Ltd (“Ignis Heating”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights under UK data protection law when you visit our website, www.ignisheating.com, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Ignis Heating Ltd

Oak House
Valley Lane
Great Finborough
Stowmarket
Suffolk
IP14 3BE

Company Number: 08648430

Website: www.ignisheating.com

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details on our Contact page.

Information We Collect

We collect information in several ways.

Information You Provide

When you complete our online contact form, request a quotation, email us or telephone us, we may collect:

Your name
Email address
Telephone number
Property address
Details about your enquiry
Information relating to your heating or plumbing requirements
Any documents or photographs you choose to provide

Providing this information is voluntary, but it may be necessary for us to respond to your enquiry or provide our services.

Information Collected Automatically

When you browse our website, we may automatically collect information including:

IP address (which may be anonymised where appropriate)
Browser type and version
Operating system
Device information
Date and time of your visit
Pages viewed
Time spent on pages
Navigation paths through the website
Referring website
Approximate geographic location

This information helps us improve the performance and usability of our website.

How We Use Your Information

We use your personal information to:

Respond to enquiries submitted via our website
Arrange appointments and quotations
Provide heating and plumbing services
Communicate with customers
Manage our business operations
Improve our website
Understand how visitors use our website
Prevent fraud and maintain website security
Comply with legal obligations
Lawful Basis for Processing

Under UK GDPR, we process personal information under one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate interests, including improving our services and website, provided your rights are not overridden
Contact Forms

When you submit an enquiry through our website, the information you provide is securely transmitted to us via our website hosting platform or email.

We use this information solely to:

respond to your enquiry
prepare quotations
arrange appointments
provide our services
maintain customer records where appropriate

We do not use information submitted through our contact forms for marketing purposes unless you have specifically requested this or given your consent.

Google Analytics 4

We use Google Analytics 4 (GA4) to understand how visitors use our website.

Google Analytics helps us analyse website traffic by collecting information such as:

pages visited
session duration
interactions with our website
device information
browser information
approximate location
referral source

Google Analytics 4 uses cookies and similar technologies to generate statistical reports.

Where required by law, Google Analytics cookies will only be placed on your device after you have provided your consent through our cookie banner.

Google may process this information on our behalf and may store data on servers located outside the United Kingdom.

For more information, please visit:

https://policies.google.com/privacy

Meta (Facebook) Pixel

Our website may use the Meta Pixel to help us understand the effectiveness of our advertising on Facebook and Instagram.

The Meta Pixel may collect information such as:

pages viewed
buttons clicked
website activity
browser information
device information
IP address
actions completed on our website

This allows us to:

measure advertising performance
improve future advertising campaigns
create audiences for relevant advertising
understand how visitors interact with our website

Meta Pixel cookies are only activated after you provide consent through our cookie banner.

For more information about how Meta processes data, please visit:

https://www.facebook.com/privacy/policy/

Cookies

Our website uses cookies to improve your browsing experience.

Cookies are small text files stored on your device.

We use several categories of cookies:

Essential Cookies

These cookies are necessary for the operation of our website and cannot be switched off.

Analytics Cookies

Used by Google Analytics to help us understand website performance.

Marketing Cookies

Used by Meta Pixel to measure advertising effectiveness and improve marketing.

You can accept or reject non-essential cookies through our cookie banner at any time.

You can also delete cookies through your browser settings.

Marketing Communications

We will only send marketing communications where:

you have requested information from us;
you have opted in to receive marketing; or
we are otherwise permitted by law.

You may unsubscribe at any time.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, including:

website hosting providers
IT support providers
email providers
website developers
analytics providers
advertising providers
professional advisers
regulators where legally required

These organisations only process your information on our instructions and are required to keep it secure.

International Transfers

Some of our third-party providers, including Google and Meta, may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards are used in accordance with UK GDPR.

Data Security

We use appropriate technical and organisational security measures to protect your personal information from:

unauthorised access
accidental loss
misuse
disclosure
alteration
destruction

Despite these measures, no website or internet transmission can ever be completely secure.

Data Retention

We only retain personal information for as long as necessary.

Typically:

Customer enquiries are retained for up to 24 months if no work is undertaken.
Customer records relating to completed work may be retained for up to 7 years to meet legal, accounting, warranty, insurance and tax obligations.
Analytics data is retained in accordance with Google Analytics retention settings.
Your Rights

Under UK GDPR you have the right to:

access your personal information
request correction of inaccurate information
request deletion of your information
restrict processing
object to processing
withdraw consent
request data portability where applicable
complain to the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites and encourage you to read their own privacy policies.

Children’s Privacy

Our services are intended for adults and homeowners.

We do not knowingly collect personal information from children under the age of 16.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be published on this page.

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